Privacy Policy

This Privacy Policy ("Policy") is issued by voslots ("voslots", "we", "our", or "us"), the operator of the online casino platform accessible at voslots.org. voslots is a PAGCOR-registered online gaming platform serving Filipino players across the Philippines, including in Manila, Cebu, Davao, Quezon City, Makati, and beyond.

This Policy describes how voslots collects, uses, stores, shares, and protects the personal data of individuals who register an account, visit our website, or otherwise interact with our platform ("you" or "the player"). It is issued in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and the implementing rules and regulations issued by the National Privacy Commission ("NPC").

By registering an account on the voslots platform or continuing to use our website, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with this Policy, you must not register an account or continue using the platform.

voslots collects the following categories of personal data from players. We collect only what is necessary for the purposes described in this Policy — nothing more.

voslots collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated technical collection: Data collected automatically when you visit or use the voslots platform, including through cookies, web beacons, server logs, and similar technologies (see Section 7 for details).
• Third-party sources: Data received from payment service providers (e.g., GCash, PayMaya, BPI, BDO, Metrobank) in connection with transaction processing; data from identity verification service providers used for KYC purposes; data from fraud prevention and anti-money-laundering screening services.
• Publicly available sources: In limited circumstances related to fraud prevention or regulatory compliance, voslots may supplement player records with data from publicly available Philippine government databases or court records.

voslots uses the personal data we hold about you for the following purposes:

• Account management: Creating, verifying, and maintaining your voslots player account, including authenticating your identity at login.
• Service delivery: Enabling you to play games, deposit funds, request withdrawals, claim bonuses, and access all features of the voslots platform.
• KYC and age verification: Verifying that you are at least 21 years of age and that your identity matches the details provided at registration, as required by PAGCOR regulations and Philippine gaming law.
• Payment processing: Processing your deposit and withdrawal transactions through your nominated payment method (GCash, PayMaya, or bank transfer).
• Responsible gaming: Monitoring gaming patterns to detect signs of problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Fraud and AML compliance: Detecting, investigating, and preventing fraud, money laundering, account manipulation, and other prohibited conduct as described in the voslots Terms & Conditions.
• Regulatory compliance: Meeting our obligations under PAGCOR regulations, the DPA, anti-money-laundering laws (Republic Act No. 9160, as amended), and other applicable Philippine legislation.
• Customer support: Responding to your inquiries, processing your complaints, and resolving disputes relating to your account or gameplay.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: Analysing usage patterns and technical performance data to improve the design, functionality, and reliability of the voslots platform.
• Legal proceedings: Preserving and using personal data as necessary to establish, exercise, or defend legal claims involving voslots.

Under the Data Privacy Act of 2012, voslots processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between voslots and the player, including account registration, game delivery, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate interests: Processing conducted for the legitimate interests of voslots, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by the player's fundamental rights and freedoms.
• Consent: Processing for marketing communications and certain non-essential analytics, conducted only where you have given your explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

voslots does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent strictly necessary:

• Payment service providers: GCash, PayMaya, BPI, BDO, and Metrobank receive financial data necessary to process your deposit and withdrawal transactions. These providers are bound by their own privacy policies and applicable Philippine banking regulations.
• KYC and identity verification providers: Third-party identity verification services receive the identity documents and data you provide during KYC verification, for the sole purpose of verifying your identity and age.
• Fraud prevention and AML screening services: Automated screening services may receive limited personal data to check against sanctions lists, politically exposed persons (PEP) databases, and fraud risk registries as required under the Anti-Money Laundering Act.
• Game providers: Third-party game studios whose games are hosted on the voslots platform may receive limited gaming activity data (e.g., session identifiers, wager amounts) necessary for game operation and dispute resolution. Game providers do not receive full player identity data.
• PAGCOR and Philippine regulatory authorities: voslots is required to report certain player data and gaming activity to PAGCOR in accordance with its licence conditions. We also comply with lawful requests from other competent Philippine government authorities, including the Anti-Money Laundering Council (AMLC) and the National Bureau of Investigation (NBI).
• Legal and professional advisers: Lawyers, accountants, and auditors who advise voslots may access personal data on a confidential basis where necessary for the provision of their services.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the voslots business, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations. Affected players will be notified of any such transfer.

All third parties with whom voslots shares personal data are required, by contract, to implement appropriate technical and organisational security measures and to process the shared data only for the specified purpose.

voslots uses cookies and similar tracking technologies on its website and platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the platform, including maintaining your login session, remembering your account preferences, and enabling secure transactions. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: Used to remember your language preferences, game display settings, and other personalisation choices to improve your experience on the platform.
• Analytics cookies: Used to collect aggregated data about how players navigate and use the voslots platform, helping us identify areas for improvement. Analytics data is processed in anonymised or pseudonymised form where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic detection, duplicate session identification, and suspicious login pattern analysis.

Non-essential cookies (functional and analytics) are used only where you have provided your consent via the cookie consent notice displayed on your first visit to the voslots platform. You may withdraw or adjust your cookie consent at any time via the cookie settings accessible in the platform footer.

Most web browsers allow you to control cookies through their settings. However, disabling strictly necessary cookies may prevent you from logging in or using core platform features.

voslots retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. The following general retention periods apply:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player. Where a legal claim is pending or anticipated, relevant data may be retained beyond these standard periods until the claim is fully resolved.

voslots implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the voslots platform is encrypted using TLS 1.2 or higher. Our platform enforces HTTPS across all pages and connections.
• Encryption at rest: Sensitive personal and financial data stored on voslots servers is encrypted using AES-256 encryption.
• Access controls: Access to player personal data by voslots personnel is governed by role-based access control (RBAC) principles. Only authorised personnel with a documented need to access specific data categories are granted access. All access events are logged for audit purposes.
• Two-factor authentication: Player accounts support two-factor authentication (2FA) to reduce the risk of unauthorised account access. voslots strongly encourages all players to enable 2FA on their accounts.
• Vulnerability management: voslots conducts regular security assessments, penetration testing, and code reviews to identify and remediate vulnerabilities in the platform infrastructure.
• Incident response: voslots maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, voslots will notify the National Privacy Commission (NPC) and affected players in accordance with the timelines prescribed by the DPA and its implementing rules.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data that voslots holds about you:

• Right to be informed: You have the right to be informed that your personal data is being collected and processed, the purposes of that processing, and the identity of the parties with whom your data may be shared. This Privacy Policy fulfils that obligation.
• Right of access: You have the right to request a copy of the personal data voslots holds about you, as well as information about how it is being processed, the sources from which it was obtained, and any third parties to whom it has been disclosed.
• Right to correction: You have the right to request the correction of any inaccurate, incomplete, or outdated personal data that voslots holds about you. Many data fields can be updated directly from your account dashboard.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn, or where processing is otherwise unlawful. Note that this right is subject to voslots's legal obligations to retain certain data categories as described in Section 8.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on the legitimate interests of voslots, including profiling for marketing purposes. You may opt out of marketing communications at any time via the unsubscribe link in any marketing email or by contacting support.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to voslots in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: If you believe that voslots has violated your data privacy rights, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request". voslots will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days, in accordance with NPC guidelines. We may require identity verification before processing certain requests to protect against unauthorised access to player data.

If voslots becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all transactions will be voided, and the personal data will be deleted from our systems as soon as practicable. The matter will be reported to PAGCOR as required by applicable regulations.

If you are a parent or guardian and you believe that your child has registered an account on the voslots platform, please contact us immediately at [email protected] so that we can take prompt action.

The voslots platform primarily processes and stores personal data within data centres located in Asia. In certain circumstances, personal data may be transferred to or accessed by our third-party service providers operating outside the Philippines — for example, cloud infrastructure providers, game studios headquartered abroad, or identity verification services with international operations.

Where such cross-border transfers of personal data occur, voslots ensures that adequate safeguards are in place in accordance with Section 21 of the Data Privacy Act and the NPC's guidelines on cross-border data transfers. These safeguards may include:

• Contractual clauses approved by the NPC that impose data protection obligations equivalent to those under Philippine law on the recipient;
• Transfers to countries that have been assessed by the NPC as providing an adequate level of data protection; or
• Other transfer mechanisms permitted under the DPA and its implementing rules.

You may request further information about the safeguards applicable to any specific cross-border transfer of your personal data by contacting [email protected].

voslots reserves the right to amend this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC guidelines, PAGCOR regulations, or our data processing practices. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Where amendments are material — meaning they substantially affect your rights or how your personal data is used — voslots will provide advance notice by email to your registered address and/or via a prominent notice on the platform, at least 30 days before the amended Policy takes effect where practicable.

Your continued use of the voslots platform after the effective date of any amended Policy constitutes your acknowledgment of and agreement to the revised terms. If you do not accept the revised Policy, you should cease using the platform and may request voluntary account closure as described in the voslots Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that voslots holds about you, please contact our Data Protection Officer through the following channels:

If you are not satisfied with voslots's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act and can be reached through its official government website and public assistance channels.

voslots is committed to resolving all data privacy concerns fairly, transparently, and in accordance with the DPA and applicable NPC guidelines. Every Filipino player on our platform deserves to know that their personal information is in safe hands.