Terms & Conditions

These Terms & Conditions ("Terms") govern the access to and use of the voslots online gaming platform, accessible at voslots.org, including all games, features, promotions, and support services offered thereon (collectively, the "Platform"). voslots is a PAGCOR-registered online casino platform operating under the Philippine Amusement and Gaming Corporation regulatory framework.

These Terms apply to all users of the Platform, including registered players, visitors who browse the Platform without registering, and any individual who interacts with any voslots service. By continuing to use the Platform after any amendment to these Terms is published, you are deemed to have accepted the amended Terms.

These Terms are to be read in conjunction with the voslots Privacy Policy and any specific promotional terms published on the Platform from time to time. In the event of any conflict between these Terms and a specific promotional term, the specific promotional term shall prevail with respect to the relevant promotion only.

To register an account with voslots, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age, as required under Philippine gaming regulations applicable to casino-style online gaming.
• You must be a natural person — corporate or institutional registrations are not permitted.
• You must be physically located in a jurisdiction where accessing online casino platforms is not prohibited by applicable local law at the time of each gaming session.
• You must not be subject to any self-exclusion order, whether imposed by voslots or any other PAGCOR-regulated operator.
• You must provide accurate, current, and complete information during registration, including your legal name, date of birth, Philippine mobile number, and valid email address.
• You must not already hold an existing voslots account, whether active, suspended, or previously closed.

voslots reserves the right to request documentary evidence of eligibility at any point, including government-issued Philippine identification (e.g., PhilSys National ID, passport, driver's licence, SSS or GSIS ID, or PRC ID). Failure to provide satisfactory documentation within the specified timeframe may result in account suspension and withholding of pending withdrawals pending verification.

Registration of an account by any person who does not meet the eligibility criteria constitutes a material breach of these Terms. voslots shall bear no liability for losses incurred by any ineligible user and reserves the right to void all transactions and forfeit all balances associated with ineligible accounts.

You are solely responsible for maintaining the confidentiality and security of your voslots account credentials, including your username, password, and any two-factor authentication method linked to your account. You must not disclose your login credentials to any third party, and you must not permit any other person to access or use your account under any circumstances.

Each player may maintain only one registered account on the voslots Platform. Operating multiple accounts — whether using different names, email addresses, Philippine mobile numbers, payment methods, or devices — is strictly prohibited. voslots employs automated and manual detection systems to identify duplicate accounts, and any accounts identified as duplicates will be suspended pending investigation.

You must notify voslots immediately at [email protected] if you suspect that your account has been accessed without your authorisation or that your credentials have been compromised. voslots will not be held liable for any losses arising from unauthorised access to your account where you have failed to maintain the security of your credentials or where you have shared your credentials with a third party.

You agree to keep your registered contact information — including your email address and Philippine mobile number — current and accurate at all times. Outdated contact information may delay account verification, withdrawal processing, or the delivery of important account notifications.

voslots accepts deposits and processes withdrawals in Philippine Pesos (PHP / ₱) via the following payment methods: GCash, PayMaya, BPI bank transfer, BDO bank transfer, and Metrobank bank transfer. Additional payment methods may be introduced or removed from time to time at voslots's sole discretion.

Deposits: All deposits are processed in real time subject to the availability of the relevant payment provider's systems. Minimum deposit amounts are as published on the Platform's cashier page and are subject to change. voslots does not charge fees on deposits; however, your payment provider may apply its own transaction fees, for which voslots accepts no responsibility.

Withdrawals: Withdrawal requests are subject to KYC verification. First-time withdrawals to a new payment method will require verification of ownership of that payment method. voslots targets processing of verified withdrawal requests within the timeframes published on the cashier page, but does not guarantee processing times as they are partially dependent on third-party payment provider processing schedules.

The following conditions apply to all withdrawals:

• Withdrawals may only be made to a payment method registered in the same name as the voslots account holder.
• Any active bonus balance must comply with applicable wagering requirements before a withdrawal of associated winnings may be processed.
• voslots reserves the right to request additional documentation for any withdrawal request, including but not limited to source-of-funds documentation for large transactions.
• Withdrawal requests that trigger anti-money-laundering screening may be subject to additional delays while investigation is conducted.
• Minimum and maximum withdrawal amounts apply as published on the Platform's cashier page.

voslots is not a financial institution and does not pay interest on account balances. Player funds held in voslots accounts are maintained in accordance with PAGCOR player fund protection requirements.

voslots offers a range of promotional bonuses to eligible players, including welcome bonuses, reload bonuses, free spins, cashback offers, and referral incentives. All promotions are subject to the specific terms published alongside each offer, which form part of these Terms by reference.

The following general conditions apply to all bonuses unless explicitly stated otherwise in the specific promotion terms:

• Wagering Requirements: Bonus funds and any winnings derived from bonus funds must be wagered the number of times specified in the relevant promotion before a withdrawal may be requested. The default wagering requirement, where not specified, is 30x the bonus amount.
• Eligible Games: Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%, while live dealer games, table games, and sports betting may contribute at a lower rate or not at all. Specific contribution rates are published on the Bonus page.
• Time Limits: All bonuses have an expiry period from the date of credit. Unmet wagering requirements after the expiry of the bonus period will result in forfeiture of the bonus and any associated winnings.
• One Bonus at a Time: Only one bonus may be active on a player account at any given time unless a specific promotion expressly permits otherwise.
• Abuse and Fraud: voslots employs detection systems to identify bonus abuse, including but not limited to low-risk hedging strategies, pattern betting, and collusion. Accounts found to be abusing bonus terms are subject to forfeiture of bonus funds and winnings, and may be permanently suspended.

voslots reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Existing bonus balances at the time of withdrawal of a promotion will be honoured subject to the terms applicable at the time of their credit.

All games available on the voslots Platform are governed by individual game rules published within each game interface or accessible via the Platform's help section. By placing a wager on any game, you confirm that you have reviewed and understood the applicable game rules.

voslots uses certified Random Number Generator (RNG) technology for all non-live casino games. Live dealer games are operated by third-party live studio providers whose operations are independently audited. The theoretical return-to-player (RTP) percentages for each game are available within the respective game interfaces.

In the event of a technical malfunction, software error, or network disruption during a game round, the affected round may be declared void and any wager placed during that round refunded. voslots will not honour winning outcomes that result from a verifiable technical error, irrespective of the amount displayed. Any dispute regarding a game outcome must be submitted to [email protected] within 72 hours of the relevant event.

Wagers placed and accepted by the Platform are final. Players are responsible for ensuring the accuracy of their wager details before confirming any bet. voslots does not accept responsibility for player error in wager placement.

The following conduct is strictly prohibited on the voslots Platform. Any player found to have engaged in prohibited conduct is subject to immediate account suspension, forfeiture of account balance and pending withdrawals, and referral to relevant law enforcement or regulatory authorities where appropriate:

• Using the Platform for any unlawful purpose, including money laundering, fraud, or financing of illegal activity.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Registering or operating multiple accounts on the Platform.
• Using automated scripts, bots, artificial intelligence tools, or any other non-human means to interact with the Platform or gain an unfair advantage in any game.
• Exploiting software vulnerabilities, errors, or malfunctions in a manner that gives an undue advantage.
• Colluding with other players or third parties to manipulate game outcomes or bonus systems.
• Engaging in any form of harassment, abuse, or threatening behaviour toward voslots staff or other players via any support or community channel.
• Attempting to access, alter, or interfere with any voslots system, database, or network.
• Using a payment method that does not belong to you or is linked to fraudulent funds.
• Attempting to circumvent any self-exclusion, cooling-off, or account restriction imposed by voslots or any other PAGCOR-regulated operator.

All content on the voslots Platform — including but not limited to the voslots brand name, logo, website design, game interfaces, graphics, text, software, and underlying code — is the exclusive intellectual property of voslots or its licensors and is protected under Philippine intellectual property law and applicable international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without the prior written consent of voslots.

Game content displayed on the Platform may be subject to the intellectual property rights of third-party game providers. voslots does not grant any rights over third-party game content beyond what is necessary to access and play those games through the Platform.

To the maximum extent permitted by applicable Philippine law, voslots and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Platform, including but not limited to loss of data, loss of profits, or loss of gaming funds resulting from:

• Platform downtime, technical errors, or network disruptions outside of voslots's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain credential security.
• Actions taken by third-party payment providers, including delays in processing deposits or withdrawals.
• Changes to Philippine law or PAGCOR regulations that affect the availability of certain Platform features.
• Any loss arising from your reliance on information published on the Platform that is subsequently found to contain an error.

The total aggregate liability of voslots to any player in connection with these Terms, whether arising in contract, tort, or otherwise, shall not exceed the total amount deposited by that player into their voslots account in the 12-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit voslots's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable Philippine law.

voslots reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms.
• Engagement in any form of prohibited conduct as described in Section 7.
• Failure to satisfy eligibility requirements or provide requested KYC documentation within the specified timeframe.
• Reasonable suspicion of fraud, money laundering, or other criminal activity.
• Receipt of a regulatory instruction from PAGCOR or another competent Philippine authority.
• Extended account inactivity in accordance with the Platform's dormant account policy.

Upon account closure for reasons attributable to player misconduct, voslots reserves the right to forfeit any remaining account balance. Upon voluntary account closure by the player or closure for reasons not attributable to player misconduct, any verified real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the player via their registered payment method within a reasonable timeframe.

Players who wish to voluntarily close their account should contact voslots support via the 24/7 live chat available in the account dashboard, or by emailing [email protected].

voslots is committed to promoting responsible gaming across its entire player base. Gambling is intended as a form of entertainment and should never be considered a source of income or a means of recovering financial losses. Players are encouraged to set strict personal budgets and adhere to them regardless of game outcomes.

The following responsible gaming tools are available to all voslots account holders directly from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit thresholds. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configure notifications to alert you when you have been logged in and active for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days). During a cooling-off period, login access is disabled.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are irrevocable for the selected duration and will be enforced without exception. Players who self-exclude and attempt to re-register will have new accounts closed upon detection.

If you believe that you or someone you know may be experiencing gambling-related harm, voslots strongly encourages seeking support. Please visit our Responsible Gaming page for further guidance and resources.

The collection, use, storage, and disclosure of your personal data by voslots is governed by the voslots Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you acknowledge and consent to the data practices described in the Privacy Policy.

voslots processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and any implementing rules and regulations issued thereunder. Personal data is collected and processed for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and customer support.

For full details on how your data is collected, used, and protected, please review the voslots Privacy Policy.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or in connection with these Terms, including disputes relating to their formation, validity, breach, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating formal legal proceedings, players are encouraged to attempt resolution through the voslots internal dispute resolution process by contacting the voslots support team at [email protected]. voslots commits to acknowledging all formal complaints within 5 business days and providing a substantive response within 20 business days of receipt.

Where a dispute relates to matters within PAGCOR's regulatory jurisdiction, the matter may be referred to PAGCOR's dispute resolution process in accordance with applicable regulations.

voslots reserves the right to amend these Terms & Conditions at any time. Where amendments are material — meaning they substantially affect player rights or obligations — voslots will provide reasonable notice via email to registered account holders and/or via a prominent notice on the Platform prior to the amended terms taking effect.

Non-material amendments (including corrections of typographical errors, clarifications that do not alter the substantive meaning of any provision, or updates required to reflect changes in applicable law) may take effect immediately upon publication without prior notice.

Your continued use of the voslots Platform after any amendment to these Terms has taken effect constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must cease using the Platform and may request voluntary account closure as described in Section 10.

The version of these Terms bearing the most recent "Last Updated" date, as displayed at the top of this page, is the version currently in effect and supersedes all prior versions.

If you have any questions regarding these Terms & Conditions, wish to submit a formal complaint, or need assistance with any account matter, please contact the voslots support team through the following channels:

voslots is committed to addressing all player concerns fairly, promptly, and in accordance with Philippine law and PAGCOR regulatory standards. We value every player relationship and treat all formal complaints with the seriousness they deserve.